Cannot Redeem Gift Card

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Re: Cannot Redeem Gift Card

Gabbi05
Visitor

I am having the same issues here. I got my card about a week about for 3 months of premium and it wont redeem and I've already contacted customer support they said come here and at this point I'm just gonna have them redeem it for me cause it's been a week and it wont work. It keeps saying something went wrong or CSRF token is broken and I've used incognito and other browsers and devices. Please help me here I'm getting fed up.

Re: Cannot Redeem Gift Card

Emilia_8
Rock Star 10
Rock Star 10

Hi @Gabbi05

 

If you were trying to reach Support through the contact form and got an automatic email response redirecting you back to the Community, make sure to reply to that email and someone will get back to you as soon as possible. 

 

You can also direct message them on Twitter, or on Facebook instead. 

 

Hope it helps! 

Emilia_8Rock Star 10
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Re: Cannot Redeem Gift Card

XimenaLeal
Visitor

I'm having the same problems, I already reached out to customer support and sent direct messages on Twitter.  I didn't get responses. 

Re: Cannot Redeem Gift Card

Emilia_8
Rock Star 10
Rock Star 10

Hi @XimenaLeal

 

Depending on the number of users trying to contact Support, the waiting time for a response may be longer. 

 

Could you let me know when did you message them on Twitter, if you're still having this issue?

Also, if you got any automatic email, you can respond to it and someone will get back to you as soon as possible. 

 

I'll keep an eye out for your response 🙂

Emilia_8Rock Star 10
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Re: Cannot Redeem Gift Card

niamuuur2003
Visitor

Bonjour, j'ai acheter une carte cadeau qui a une partie illisible, du coup sur le site pour mettre le code ça marche pas. quelqu'un peux m'aider?

Re: Cannot Redeem Gift Card

Eni
Moderator
Moderator

Hey @niamuuur2003

 

Thank you for your post. We hope it's okay that we reply in English. We're happy to help!

 

Could you let us know if you've already checked the code’s characters? Sometimes a zero looks like an O, or a capital ‘i’ looks like lower case L. We suggest that you try different combinations.

 

If this doesn't do the trick, we suggest that you take a look at this article. 

 

Cheers - Let us know how it goes!

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Re: Cannot Redeem Gift Card

Alan54
Casual Listener
I have the same problem

Re: Cannot Redeem Gift Card

Novy
Moderator
Moderator

Hey there @Alan54

 

Thanks for reaching out about this in the Community, and welcome 🙂

 

If you're having issues redeeming a gift card, we'd recommend following the steps you'll find here

 

Don't hesitate to let us know if you have any questions.

 

Cheers!

NovyModerator
 
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Re: Cannot Redeem Gift Card

Alan54
Casual Listener
I try everything of that, but I still can't redeem it

Re: Cannot Redeem Gift Card

Novy
Moderator
Moderator

Hey @Alan54

 

Thanks for getting back to us. 

 

Not to worry. In this case, you can reach out to our Support team here. They'll be happy to assist you further with this.

 

Have a good one!

NovyModerator
 
Help others find this answer and click "Accept as Solution".
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"Music touches us emotionally, where words alone can't." -Henry Thoreau
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