Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Cannot access family plan invites/menu

Cannot access family plan invites/menu

 

Plan

Premium Family Plan 

Country

CA

Device

(Samsung Galaxy 😎

Operating System

(Android Oreo)

 

My Question or Issue

Cannot access my family plan menu to add or manage. Says i have a family plan  subscription yet still cannot access. Its frustrating. 

How can i get a hold of support to confirm everything? 

Reply
3 Replies

Hey there @Morph72,

thanks for posting in the community !

 

Please make sure you're holding the latest version of Spotify and then try launching page in a different browser or incognito page.

 

Let me know how it goes 😃

Hi there,

 

It is the latest version. I  also tried the incognito. No go...

 

Hey there @Morph72,

thanks for the update !

 

It sounds you might be logging into one of your sub accounts, meaning you see that you have a Family subscription on your account page.

If you're not on the owner account of the plan you won't be able to send invites.

 

Please check the you're logging into the correct account, the owner's account, to be able to send invites properly.

 

Let me know how it goes 😃

Suggested posts