Cannot access to my Spotify Premium account but the payment is still done

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Cannot access to my Spotify Premium account but the payment is still done

darada
Casual Listener

Plan

Premium

Country

New Zealand

Device

Samsung Galaxy

Operating System

Android

 

My Question or Issue

Hi Spotify I have another facebook account used for Spotify service. But I have already deleted facebook account and I cannot access the account anymore. The thing is the Spotify Premium $14.99 is just withdrawed for this month August and  I cannot access the account anymore since the deleted facebook account is not accessible. Please help me access the account so I can enjoy the Spotify Premium service.

1 Reply

Re: Cannot access to my Spotify Premium account but the payment is still done

Rock Star 21
Rock Star 21

Hey @darada, thanks for reaching out to the Community!

I'm sorry to hear this.

I'd recommend checking out this support article > I no longer have access to the email address on my account section for more info and the next steps to take.

 

Have a great day :) 

Billy-JRock Star 21
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