Cannot update payment method

[poizer]

I recently changed my credit card, and so I need to update my payment method. I know that this is supposed to be done on https://www.spotify.com/us/account/subscription/, where there is an "Update" button underneath "Payment method". But when I click that button, nothing happens: I am just redirected to the page I was already looking at. I've tried this in both Chrome and Edge. I'm wondering if it's a bug.

[tehya]

I’m having kind of the same issue, but every time i put my info in, it tells me it can’t process it and then I click on the “help” option and it just says “something went really wrong here” 

[aliciah6481]

I am as well experiencing the issue where I cannot update my payment information. I click on Update and the same page just pops up. I've tried Edge, Opera and FireFox with no luck

[user-removed]

I had the same issue.

I logged out of my account and logged back in, after that it worked.

Elswhere it was suggested to use an icognito window, or clear your browser cache.

[Isabel20]

I'm having the same issue, I already tried 2 different cards and it says:

''Payment failed. Try again, or use a different payment method. Get help''. What can I do?!

[Pierre-LoanJ]

Same problem here...

[poizer]

I tried each of those methods (logging out and logging back in, using incognito, clearing my browser cache), but I'm still running into the same issue.

[YvetteSoul]

Same issue. I tried on 4 different devices, used an incognito browser, cleared my cache, and even used a BRAND NEW laptop to log in. Still nothing happens. Is there a support team for Spotify that monitors these questions? What are we supposed to do so that our account doesn't get deactivated?

[millerln]

Same exact issue, I am going to contact their customer service directly

[Valerie00]

I’m having the same problem. How do you contact them directly? 

[millerln]

I was able to update my payment info with the help of a support rep. via their chat function (it took about 5 min). They let me know that they are aware of this problem and that it will be fixed. 

To get there I scrolled down to the bottom of the page (on a desktop computer) and clicked "About" in the left column under "Company". From there under the customer service and support heading I chose option 3 "contact us". I clicked "subscription", then "unable to subscribe - payment failed", then "I still need help". I entered my first name and a discription of the problem. This opened up a chat window and the rep. assisted with the payment update process.

"About" --> "3. Contact us" --> "Subscription" --> "Unable to subscribe - payment failed" --> "I still need help" --> describe problem and follow through with chat assistance

Hope this helps!

[millerln]

SOLUTION: I was able to update my payment info with the help of a support rep. via their chat function (it took about 5 min). They let me know that they are aware of this problem and that it will be fixed. 

To get there I scrolled down to the bottom of the page (on a desktop computer) and clicked "About" in the left column under "Company". From there under the customer service and support heading I chose option 3 "contact us". I clicked "subscription", then "unable to subscribe - payment failed", then "I still need help". I entered my first name and a discription of the problem. This opened up a chat window and the rep. assisted with the payment update process.

"About" --> "3. Contact us" --> "Subscription" --> "Unable to subscribe - payment failed" --> "I still need help" --> describe problem and follow through with chat assistance

Hope this helps!

[YvetteSoul]

Thank you! They said that they are aware that this is an ongoing issue. They removed my old card info and gave me the link to go back in and update. All done!