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Cannot upgrade to premium family

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Cannot upgrade to premium family

Segolne6
Casual Listener

Hello,

I have been trying to upgrade to Spotify family for a few days but I always get this message (attached file): "an error has occured".

 

Can you help me plz?

Thanks.

 

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2 Replies

OviiiOne
Community Legend

Hello @Segolne6, welcome to the Spotify Community!

 

Let's try to fix this, can you try the following?

 

  1. Clear cookies and cache and try again.
  2. Try incognito mode
  3. Try another browser
  4. Try with another device
  5. If nothing works, repeat the process with another payment method.

 

Let me know how it goes 🙂

Lensokhom
Newbie

@Segolne6 wrote:

Hello,

I have been trying to upgrade to Spotify family for a few days but I always get this message (attached file): "an error has occured".

 

Can you help me plz?

Thanks.

 


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