Cant access premium

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Cant access premium

Newbie

hi! We already checked our account to our mobile provider and we have premium subscription but it’s not working on the app. We tried logging in and out as well as re-install the app. Can you help us with this?

1 Reply

Re: Cant access premium

Roadie

Hey @tobysantos33, welcome to the Community!

 

Can you give us a bit more info on what's going on when you try using your account in the app? Also, what device, operating system, and Spotify version are you using?

 

Do you have issues seeing your Premium subscription from a different device?

 

Let us know.

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