Cant enter account

[1139030159]

• None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I cant login to my aacoung where my payments details are. Its started with me canceling my subscribtion i had with my bf, and then its still charge me, but i dont have premium. 

[Alex]

Hi there @1139030159,

Welcome to the Community!

Sorry to hear that this has happened. 

Most likely you have more than one account with Spotify. One which was part of the Premium plan and it's still active - hence the charges, and another free one in which you're logged in now. 

It's best to check out this support article for more help on what you can do. If that doesn't help, you'll find a link to contact our customer support team directly under "contact us". They can check trace your Premium account through your last receipt and deactivate the subscription if possible.

Hope this helps.