Cant get Premium

Reply

Cant get Premium

Emiliano5
Newbie

 

Plan

Premium

Country

Argentina  

My Question or Issue

A month ago, visa renewed my credit card because the old one expired.
The spotify premium service stopped since it couldn't charge on the expired card.
So I try to use my new card (which is working fine) and Spotify denies the payment. 
My bank operators told me that spotify keeps trying to charge the automatic payment on the old card, despite my attempts to use my new card.

Any help please?

 

1 Reply

Re: Cant get Premium

Billy-J
Rock Star 24
Rock Star 24

Hey @Emiliano5, and welcome to the community.

Hope you're doing great! 

 

Could you try checking out this support article for more info and the next steps to take?

 

Let me know how this goes 🙂 

Billy-JRock Star 24
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