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Im trying to update my payment method, since my CC is not registerd to my account anymore, but isnt possible.
Hey @p4blu,
Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.
There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.
Hope this helps!
I doest not help.
Thanks for letting me know.
I'd recommend that you try updating your payment details one more time...:
Let me know how it goes! 🙂
Tried all.
No sucess...
😞
Thanks for letting me know.
Just to confirm, have you tried doing the following yet?:
Still free acount.
Its impossible to pay.
😞
Hey @p4blu.
Thanks for getting back to us. Here's something you can try:
Alternatively, try to create a new account and see if you are able to subscribe there. That way we can find out if this is account related. If you have success with a different account, we'll help you move all your music over to your new account.
Hope this helps. Let us know if you have further questions.
Have a nice day.
Hey @p4blu.
Thanks for getting back to us.
It seems like there might be an issue with your account.
Just to make sure, could you try creating a new account and subscribing for Premium there? If that works, we'll let you know what to do next.
Thanks! We'll be looking out for your reply.
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