Cant pay for my premimum

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Cant pay for my premimum

p4blu
Regular

Im trying to update my payment method, since my CC is not registerd to my account anymore, but isnt possible.

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9 Replies

Maxim
Rock Star 24
Rock Star 24

Hey @p4blu,

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!

MaximRock Star 24
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p4blu
Regular

I doest not help.

Maxim
Rock Star 24
Rock Star 24

Thanks for letting me know.

 

I'd recommend that you try updating your payment details one more time...:

Let me know how it goes! 🙂

MaximRock Star 24
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p4blu
Regular

Tried all.

No sucess...

 

😞

Maxim
Rock Star 24
Rock Star 24

Thanks for letting me know.

 

Just to confirm, have you tried doing the following yet?:

  1. Cancel your subscription.
  2. Wait for your account to revert to Free. You can check this on your subscription page.
    Tip: You won’t lose any music or account settings by reverting to Free, but you will need to redownload anything you’ve made available for offline listening once you’re back on Premium.
  3. Resubscribe to Premium.
MaximRock Star 24
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p4blu
Regular

Still free acount. 

 

Its impossible to pay.

 

😞

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Guido
Spotify Legend

Hey @p4blu.

 

Thanks for getting back to us. Here's something you can try:

 

  • Wait a few days and try again. 
    There might have simply been a temporary connection problem when the transaction was attempted. We’d also recommend giving it a try in a private/incognito window in your web browser.
  • Try a different payment method. 
    We have a range of payment methods available. Try selecting an alternative method to what you’ve already tried.
  • Contact your bank or credit card company. 
    Their phone number is usually provided on the back of the card you’re trying to use.

 

Alternatively, try to create a new account and see if you are able to subscribe there. That way we can find out if this is account related. If you have success with a different account, we'll help you move all your music over to your new account.

 

Hope this helps. Let us know if you have further questions.

 

Have a nice day.

p4blu
Regular

 

  • Wait a few days and try again. 
    I have been trying for more than 1 month.
  • Try a different payment method. 
    I tried other 2 credit cards.
  • Contact your bank or credit card company. Before the error, my CC that is save on Chrome, gets an positive from my CC company, sayin that is all OK.

 

Peter
Spotify Legend

Hey @p4blu.

 

Thanks for getting back to us.

 

It seems like there might be an issue with your account.

 

Just to make sure, could you try creating a new account and subscribing for Premium there? If that works, we'll let you know what to do next.

 

Thanks! We'll be looking out for your reply.

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