Wait for your account to revert to Free. You can check this onyour subscription page. Tip:You won’t lose any music or account settings by reverting to Free, but you will need to redownload anything you’ve made available for offline listening once you’re back on Premium.
Thanks for getting back to us. Here's something you can try:
Wait a few days and try again. There might have simply been a temporary connection problem when the transaction was attempted. We’d also recommend giving it a try in a private/incognito window in your web browser.
Try a different payment method. We have a range ofpayment methodsavailable. Try selecting an alternative method to what you’ve already tried.
Contact your bank or credit card company. Their phone number is usually provided on the back of the card you’re trying to use.
Alternatively, try to create a new account and see if you are able to subscribe there. That way we can find out if this is account related. If you have success with a different account, we'll help you move all your music over to your new account.
Hope this helps. Let us know if you have further questions.