Cant pay my premium

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Cant pay my premium

Brunafg8
Casual Listener

 

Heys guys

i have premium account for more than a year from

now and misteriously its appearing that i they can do the payment. I follow the spotify instructions by deactivating the premium mode to turn back annd the same error occurred, a failure on the payment. Already tried 2 credit cards and one debit, and no sucess at all.

please help!

im from brazil and have an iphone 6s plus

 Thanks 

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Re: Cant pay my premium

Rock Star 24
Rock Star 24

Hi there!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!

MaximRock Star 24
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Re: Cant pay my premium

Brunafg8
Casual Listener
Hello
No sucess following that steps, i really need some suport from Spotify Team.

Re: Cant pay my premium

Rock Star 24
Rock Star 24

Thanks for letting me know.

 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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