My Question or Issue
Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decudtion could occur, i had to had my Credit Card changed and thus has a new Credit Card Number. Since then my payment failed on Saturday. Today that i tried to change the credit card details to my new one it wont allow me to do so. It only allows me to add a Network Provider (Vodacom) as a option BUT I AM NOT WITH THAT Network. Does this mean i cant use Spotify in South Africa without having a Vodacom Contract?
Solved! Go to Solution.
Thanks for the screenshots and the quick reply.
I see you're trying to subscribe to the Duo plan. Can you try this link?
If you get the same error message, could you copy the link to a different browser and give it another shot?
Trying to subscribe using a different network could also help, so we'd recommend giving that a try as well.
Keep us in the loop. We'll investigate further if your issue persists!