Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Cant subscribe to premium

Cant subscribe to premium

Plan

Free/Premium

Country

Canada

Device

Samsung galaxy s20

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I cant subscribe to premium, it keeps telling me that im not illegible to the plan i chose.

Reply
1 Reply

Hey there @Rifer!

 

Thanks for reaching out to us and welcome to the Community!

 

We'd recommend starting off by giving this a try in an incognito window or using a different browser.

 

If your issue persists, it might be a good idea to use a different network and turn off your VPN if you're using one.

 

Lastly, could you let us know what plan you're trying to get and what province in Canada you're in as there are some legal restrictions in certain parts of the country .

 

We'll be on the lookout for your update. Give us a shout if you have any further questions.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts