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Card charged but forgot email used

Card charged but forgot email used

I bought a student membership only to find out soon afterwards that my school wasn't accepted. My card was still charged and I don't know the email that was used because I got a new phone and the field cleared when I went back to look. Will this fee keep being charged? And if so how do I find which email is being used for the premium.

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Hey @David897,

 

If Spotify is unable to successfully verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

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