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Card not on account keeps getting charged for Subscription.

Card not on account keeps getting charged for Subscription.

Plan

Premium

Country

United States 

Device

all of them? 

Operating System

Andriod and Windows11

 

My Question or Issue
I used a different payment method for one month of my Premium Subscription. After that month i deleted the payment method. After deleting the payment method it is still getting charged for the subscription! I cant find the card information anywhere on my account so i can't remove it again. What do i have to do to stop these charges? 

 

Reply
1 Reply

Hey, quick clarification - what do you mean you deleted the payment method? Did you mean you cancelled your subscription? Afaik, that's the only way you can remove your cc info from your account. If you're still being charged, it's possible you actually didn't successfully cancel, or you have another account somewhere that is being charged if your current account is on free for sure.

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