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Change Payment

Change Payment

I got a new debit card recently and need to update my payment details. On my Spotify app, it says that my account is premium. But on the Spotify website, it says my account is free. I tried logging out of the app to maybe change the status, but it remained premium. I want to keep premium, but I don’t know how to update my payment details without starting a whole new prescription. 

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3 Replies

Alfredo

Hey @user-removed!

 

Thanks for reaching out to the community.

 

Let's try following this troubleshooting to make sure you don't have multiple Spotify accounts that could be causing this.

 

Also, to update your payment method, you just have to follow these steps.

 

Let me know how it goes.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

After going to the link that you provided (which I’ve done multiple times
on the Spotify browser) I changed my password. It said that my username was
pass2087. I then went to my Spotify app and looked at my account. My
username their is coriepike11. I must have two accounts. I want to cancel
the pass2087 username, but do not know how. Please get back to me ASAP.

Alfredo

Sorry for the delay!

 

 

If you were able to update the password for the account "pass2087", you can log in and cancel the subscription. If you want, you can also close this account.

 

However, for any billing questions and to help you with a refund if possible, you'll need to contact our Support team via Twitter or Facebook. They'll get back to you as soon as possible.

 

Cheers.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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