Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Family Premium
Country
USA
Operating System
Windows 10
My Question or Issue
Today I have switched my plan from Premium to Premium Family. When I change it back I can't seem to change plans. Its like stuck with Premium for Family. When I change it, the error gives "Payment failed. Try again, or use a different payment method. Get help". I do have a credit card on file. Please help ASAP. Thank You.
P.S. Another error I get is “ Oops! Something went wrong, please try again.“ This happens when I change plans through the website.
Solved! Go to Solution.
Hey @dmp2460
You will first have to cancel your family plan, through the website. Doing so will cancel your subscription, but you will still be premium until the remaining days of your subscription are used up.
After you cancel, you can resubscribe to the regular premium to ensure that your offline music won't be deleted and that your subscription will renew when it's time.
Hope it helps. 🙂
Hey there @dmp2460,
How's it going?
After you cancel, like @osornios said, you should update the payment details so you can subscribe to Premium again.
If you keep getting error messages, you can try doing that on a desktop device, in an Incognito Window.
You can find more information on payment troubleshooting here.
Keep us posted 🙂
Hey @dmp2460
You will first have to cancel your family plan, through the website. Doing so will cancel your subscription, but you will still be premium until the remaining days of your subscription are used up.
After you cancel, you can resubscribe to the regular premium to ensure that your offline music won't be deleted and that your subscription will renew when it's time.
Hope it helps. 🙂
Okay, but it tells me two errors that I mentioned in my previous post. How do I resolve this?
Hey there @dmp2460,
How's it going?
After you cancel, like @osornios said, you should update the payment details so you can subscribe to Premium again.
If you keep getting error messages, you can try doing that on a desktop device, in an Incognito Window.
You can find more information on payment troubleshooting here.
Keep us posted 🙂
Thank you very much. After the wait period, I was able to change my plan back.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…