Change from Premium to standard, yet payments still being made

[Andy76smith]

My account has changed from Premium to Standard, yet payments are still being made (done via Vodafone), and no way of contacting customer services to resolve?????

i am now receiving an error message saying I can’t use Spotify out of the country for more than 14 days, yet I have been away from England for 4 months! I assume this is linked to the standard service?

[Murph123]

Hi Andy76smith, welcome to the Spotify Community!

I recommend checking out this Spotify help article 'Why isn't my Premium subscription working'-- especially the section about checking to see if you have other accounts. 

It sounds like you've accidentally created a second account and you're signing in their instead of your Premium one. 

Let me know if that doesn't fix the problem for you.