Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Change from Premium to standard, yet payments still being made

Change from Premium to standard, yet payments still being made

My account has changed from Premium to Standard, yet payments are still being made (done via Vodafone), and no way of contacting customer services to resolve?????


i am now receiving an error message saying I can’t use Spotify out of the country for more than 14 days, yet I have been away from England for 4 months! I assume this is linked to the standard service?

1 Reply

Hi Andy76smith, welcome to the Spotify Community!


I recommend checking out this Spotify help article 'Why isn't my Premium subscription working'-- especially the section about checking to see if you have other accounts. 


It sounds like you've accidentally created a second account and you're signing in their instead of your Premium one. 


Let me know if that doesn't fix the problem for you. 

Murph123Rising Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts