Change of plan and payment issues

[NatashaJad]

Plan

changed from individual plan to student 

Country

Pakistan 

Device

(iPhone 12, HP pavilion)

Operating System

(iOS 10, Windows 10,etc.)

My Question or Issue

I just bought the individual plan and then changed it to the student, but I already charged the individual plan for the year, and now it's showing on my profile that its a student plan. will I be charged again? do I get a refund???

[Jose_M]

Hello @NatashaJad!

Thanks for reaching out. If you had an active Premium subscription and changed to a different plan, your next billing date should be postponed based on the amount of Premium time you had left and taking into account the price difference of the plans. You can check when you will be charged here.

Let me know if you have any questions!

[Joe177]

I need to change my payment details as I changed from payment card due to hacking.
How can I do this as I want to secure continuity of my membership?

[Jose_M]

Hello @Joe177!

Thanks for reaching out. You should be able to update your payment details with your new card following the steps provided in this Support article.

Hope this helps and let me know if you have any questions!