Changed my number now I don’t have premium

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Changed my number now I don’t have premium

lukeminter
Newbie

I pay my Spotify premium via my 02 contract every month. Last week I changed my phone number and now I don’t have Spotify premium. I rang 02 they said I have paid for it this month so I should have it but I don’t. They said to contact Spotify and they will update my number and that should work?

 

2 Replies

Brunelicia
Rock Star 13
Rock Star 13

Hey there,

 

Thanks for your question. I'm happy to help!

 

I first recommend you check out this page to see if you have an additional account.

 

Once you've ensured you're logged in to the right account that used to be Premium, you will then need to go to this page and resubscribe. For the payment method, you should choose 'Pay by mobile'.

 

Make sure to subscribe with your new phone number and you'll be rocking Premium again in no time 🙂

 

Let me know how it goes!

BruneliciaRock Star 13
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Billy-J
Rock Star 24
Rock Star 24

Hey @lukeminter, and welcome to the community.

Hope you're doing great! 

 

Sorry to hear this. Could you try checking out this support article for more information and the next steps to take? 

 

Let me know how this goes 🙂 

Billy-JRock Star 24
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