Spotify Community

mauriciojcg · 2017-07-05

Hi,

I want to cancel my family plan and return my plan to premium.

When I access this link to make the change (https://www.spotify.com/br/account/subscription/) I receive a error message saying that something went wrong.

I have been trying this for the past couple of days and nothing has worked out.

I did not find any direct contact with spotify to solve this problem.

Please, help.

Bittencourt · 2017-07-05

Oi @mauriciojcg, tudo bom?

Sugiro que você tente novamente, dessa vez utilizando outros navegadores no seu computador. Não se esqueça de limpar os cookies/cache antes.

Me avisa depois se deu certo!

BittencourtSpotify Star

Help others find this answer and click "Accept as Solution".

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Bittencourt · 2017-07-05

Oi @mauriciojcg, tudo bom?

Sugiro que você tente novamente, dessa vez utilizando outros navegadores no seu computador. Não se esqueça de limpar os cookies/cache antes.

Me avisa depois se deu certo!

BittencourtSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

mauriciojcg · 2017-07-05

Oi Bittencourt,

Funcionou sim, muito obrigado!

Bittencourt · 2017-07-05

Maravilha!! Precisando é só falar.

BittencourtSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Changing Family plan to Premium