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I moved to luxembourg back to my Famillyhome. I want to set up a family spotify, but I assume I will need to change my country (currently set to UK). This does not work
I changed my payement information to a Luxembourgish card by clicking on the "Change Country": https://www.spotify.com/lu-fr/account/subscription/update/?country=lu
Then the country did not update. I thought it might need to wait until my next payement so I waited and that did not work either. I then changed it to a Paypal Luxembourgish Paypal account and waited for another month and that did not work either.
Furthermore, spotify actually charged me using my old payement information!
I don't know what to do. I tried changing my subscription to a family subscription regardless and now It keeps telling me there is an error and that "Please try again later". I've tried 3 days in a row and that doesn't work. I don't know why this is not working, and there doesn't seem to be a phone number I can call to fix this "bug" with my account that no one else seems to have.
Hey @JackPortal, welcome to the Community.
Hope you're doing great!
Try using the incognito mode for this.
To change the country you first need to cancel your current subscription.
Then you can change the country, check this article for more.
After you changed the country try upgrading to Spotify Premium for Family, check more here.
Hope it helps 🙂
Hey there @raulitomoneta,
Thanks for posting about this here in the Community!
You mention you're experiencing a similar issue - just to confirm, are you also on Premium and trying to update your country?
If so, make sure to give another try to the steps below:
However, if your account has reverted to Free, you can instead follow these steps:
If you're having troubles doing this, we'd recommend checking the info provided for your payment method in this support site article. It'd be also helpful if you could share a screenshot of any error message you see so we can take a look - just make sure that there's no private or sensitive info.
On another note, if you decide to close your Spotify account permanently and start over with a new one, you can follow the steps in this Spotify Answer.
Let us know how you get on! We'll be right here if you need more help.
Have a lovely day 🙂
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