Changing credit card

Solved!
Reply

Re: Changing credit card

Rock Star 22
Rock Star 22

@SaschaJames

 

You should try with a different browser, or open a private window (incognito mode), and see if that does it.
 
Also, try in a different device (computer, tablet, etc.)
osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Removing my cred card number

Rock Star 22
Rock Star 22

@ssmenale

 

Para desvincular tu tarjeta necesitas hacer lo siguiente:

 

1. Ir a la pagina de subscription --> http://spotify.com/account/subscription/

2. Dar click ACTUALIZAR DETALLES. Si aparece abajo 'Quisieras cancelar tu subscripcion?' dar click alli para cancelar.

3. Seleccionar la casilla de 'Quitar', y click en el boton 'Cambiar',

 
Nota: Si tienes Premium activo no vas a poder eliminar los datos de pago. Por eso es importante cancelar la subscripcion antes de dar click en ACTUALIZAR DETALLES. Seguiras siendo Premium hasta que hayas usado los dias que ya has pagado.
osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Changing credit card

1111792760
Newbie
 

Re: Changing credit card

roadsterron
Casual Listener

Please change my payment credit card. The one you have on file has been cancelled.

The new card is a VISA. Card #****-****-****-**** Expires **/**!

Re: Changing credit card

Rock Star 22
Rock Star 22

Hey @roadsterron,

 

You can update your payment credit card by going to your Subscription page and clicking UPDATE DETAILS.

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Changing credit card

roadsterron
Casual Listener
Thanks
I did just that:thumbs_up:

Re: Changing credit card

Utopiara
Casual Listener
Got new debit card need to give new number
Highlighted

Re: Changing credit card

shandyleegabree
Newbie

changing payment info DOES NOT WORK.  it ADDS payment..so now spotify charges my credit card AND paypal account.  i'm having a lot of trouble getting a response from spotify.

i'm worried if i cancel subscription then reinstall, i will lose my playlists, etc.

Re: Changing credit card

Rock Star 22
Rock Star 22

Hey @Utopiara,

 

You need to go to your Subscription page and click UPDATE DETAILS.

 

In there you'll be able to put the new card info.

 

Hope it helps. :)

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Changing credit card

Rock Star 22
Rock Star 22

Hey @shandyleegabree,

 

Do you get Spotify email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

 

Username/ID:        xxxxxxx

If you're getting charged twice, it probably means you're paying more than one account. Checking your receipts is a way to confirm that.

 

BTW, cancelling doesn't remove your playlists. Your music and settings are stored in the cloud. You would lose your offline downloads though.

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS