Changing credit card

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Re: Changing credit card

Karenjohanns
Newbie
Hello, i had to change my credid card info because i got a new card.. but i saw in my bank account that the payment for March went on my old card not the new card.. so i canged my card info.. can you fix it so the payment will go on the new card not the old one because the old one has been closed!

Regards Karen

Re: Changing credit card

sylvrmoon42
Casual Listener
Hello,
I'm having an issue changing my credit card information under the update category. I put in all the information correctly and I get a message to enter the expired month. The date is 02/20 but for some reason it's not recognizing the month. I don't want my subscription cancelled but I see no other option

Re: Changing credit card

Rock Star 23
Rock Star 23

Hey @sylvrmoon42,

 

You should try with a different browser, or open a private window (incognito mode), and see if that does it.
 
Also, try in a different device (computer, tablet, etc.)
osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: Changing credit card

Leeherangi
Newbie
Hi. It wont let me click on subscription, I mean nothing happens when I do. My old card has expired and have a new one to enter but wont let me

Re: Changing credit card

Pneilneil
Newbie
i also have a problem changing my credit card details as i have had a new card issued. I have filles in all the info by way of scanning in my new card details bit when i press SUBMIT it keeps asking for the expiry month...which is there DOH !!!!

Re: Changing credit card

sylvrmoon42
Casual Listener
Put a space after the month and before the year. Example 08 (space) /
(space) 19. I did this and it worked! Hopefully it will work for you.

Re: Changing credit card

sylvrmoon42
Casual Listener
Put a space after the month and before the year. Example 08 (space) /
(space) 19. I did this and it worked! Hopefully it will work for you.

Re: Changing credit card

Susannaki2
Newbie

This is just so ridicoulus and frustrating!! Spotify message says they don´t want to loose me. Really?  I´ve followed the different instructions and solutions for about 3 h and gets the "funny" answer : "oops your card seems to have a bad day"

 

Re: Changing credit card

sylvrmoon42
Casual Listener
Sometimes it has to do with the card itself. I read from a free ppl that
their card didn't work either due to that nec bank or company that the card
came from.i would looks into it and get more answers from spotify. They
really did a good job helping me and i know it's frustrating but hang in
there.

Re: Changing credit card

Marionac2017
Casual Listener

I need chance my credit card
**********

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