Changing credit card

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Re: Changing credit card

Kylaharden62
Casual Listener
I lost my credit card, so had to cancel it. I won't have my new card for 2 weeks, & would hate for my subscription to be cancelled. I will update my payment info as soon as I receive my new card.

Re: Changing credit card

Lemire45
Newbie
Ok, I changed my user ID. I need to change payment method how do I do this?

Re: Changing credit card

Rock Star 22
Rock Star 22

Hey @Lemire45,

 

You need to go to your Subscription page. In there, click UPDATE DETAILS to input your new payment info.

 

Hope it helps. :)

osorniosRock Star 22
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Re: Changing credit card

charli13al
Casual Listener
Changing credit card

Re: Changing credit card

charli13al
Casual Listener
Changing credit card

Credit Card Change -- My Premium account stopped working

edclerico
Newbie

My Preumium account stopped working and my log-in also no longer works. As a result i had to start another free account in order to contact you.  I can find no means available to contact you by phone.  The log-in indicates an incorrect password even though i am positive it is the correct password.  When i try to reset the password, an email is supposed to be sent with a termporary password, but no email ever arrives.  I am at a loss for what to do next. 

Re: Credit Card Change -- My Premium account stopped working

Rock Star 22
Rock Star 22

Hey @edclerico,

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you get back to your account.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated reply email telling you to check the help section or the Community, you need to reply directly to support@spotify.com

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

osorniosRock Star 22
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Note: I'm not a Spotify employee.

Re: Changing credit card

Cheekymonkey
Casual Listener

When I click on Subscriptions I don't get the change details option ... it says "Premium Free"

Re: Changing credit card

Cheekymonkey
Casual Listener

In fact it says "Try Premium Free" and not update payment details. I only want to input my new credit card details before my account gets cancelled

Re: Changing credit card

Rock Star 22
Rock Star 22

Hey @Cheekymonkey,

 

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

 

Username/ID:        xxxxxxx

Login to the website with that username to check the status of your subscription, and your receipts.
 
In there you will be able to update your payment info.
 
Hope it helps. :)
osorniosRock Star 22
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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