Changing credit card

Solved!
Reply

Re: Changing credit card

Rock Star 22
Rock Star 22

Hey @curtisupshaw

 

You should try with a different browser, or open a private window (incognito mode), and see if that does it.
 
Also, try in a different device (computer, tablet, etc.)
 

Card_Problems_Instagram4B.png

osorniosRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Changing credit card

donbull
Casual Listener

This isn't working .... When I go to my subscription and click on "change payment details" it simply goes to a page that says " your payment details are up to date". It's an endless loop that never gets me to the page with my credit card info.

Re: Changing credit card

donbull
Casual Listener

I've tried on two different devices, in Chrome, Chrome incognito, Firefox, Safari ... really shouldn't be this hard to give Spotify my money. 

Re: Changing credit card

Pkoeltzow
Newbie

I went to my subscription page, but the change payment method link was not there as in your directions.

Re: Changing credit card

cfreeberg-us
Newbie

Been there...done that...several times...several days in a row. Credit card company shows Spotify attempted to charge service to my old (dead) card on Nov1st (twice) but shows no attempts to charge for service with my new (confirmed good working) card even though I have attempted at least 10 times with the new card for the past several days. Obviously The Spotify credit card update function is defective. My card is good but  Spotify has the old card data locked in and won't let go of it to use the new card information. Spotify has no customer service number to call to explain and fix this issue so...I'm without service until they fix their broken system.  Bummed in Seattle. 

Re: Changing credit card

naztezer
Newbie

i have been trying to do is for about a week and it isnt workin , i keep seeing the loading page and now my membership has been suspended

Re: Changing credit card

atorkil
Newbie
 

Re: Changing credit card

budeholly
Newbie

Logging in through Facebook, it seems like Spotify is using my facebook name for my billing details, but this does not match my actual credit card details, so it is declined..

 

How can I specify the billing details (name on credit card specifically) for spotify to use when billing me?

Re: Changing credit card

execer25
Newbie

Im trying to move from Spotify free to Premium but everytime I type in my card info it says my 3-digit security code is wrong, i think its the problem with them comparing my card to a Ammex and thats why I cant put my card info in. If anyone knows more or how i can fix this pls help.

Re: Changing credit card

HALEDY
Casual Listener

Hi,

I have the same issue and Spotify support does not seem to have an answer. Have you finally achieved to solve your problem?

Thanks,

Hale

 

SUGGESTED POSTS