Help Wizard

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Changing from premium to premium duo

Changing from premium to premium duo

Hello everyone,


I has upgraded to premium duo just because I need two accounts as at the same time I work with music in one room my baby is sleeping with music at the other room! SO I need two accounts and can use one in my mobile and other on the ipad or something like that.

The problem is that after upgrading I cannot make login with other account because it brings an error message saying that I am in other country? But I've put the same address for the two of us...


Hope to listen to you soon

thank you very much


2 Replies

tengo una cuena duo pero solo inscribi una cuenta necesito inscribir la otra cuenta que puedo hacer

Hey folks,

Thanks for posting in the Community.

@manulion, if you're seeing this error message, it's a good idea to check if the country settings in the two accounts match. If not, please update them using these steps.


@mauropretel, if you'd like to add a member account to your plan, please use this guide.

We hope this helps. Let us know if you have other questions.

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