Changing plan from premium to family plan

wolferleen · 2019-08-30

Plan premium family plan

Country

Ireland

Device

Honor 10

My Question or Issue

I started Spotify on the 99cent for 3 months offer, this officially ended and I was charged 9.99 euro to stay on the premium plan. I wasn't notified that I was going to be charged or that my trial was over. However, I wanted to upgrade to the premium family plan which I have also paid already. So now I have been charged 9.99 for the premium account and again 14.99 for the premium family plan. Can I get a refund for the 9.99 payment?

Billy-J · 2019-08-30

Hey @wolferleen, thanks for reaching out to the Community!

I'll be happy to help.

I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

Have a great day 🙂

Billy-JSpotify Star

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