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Changing plan in another country

Solved!

Changing plan in another country

Plan Premium 

Country Australia

 

 

My Question or Issue

Just moved to Australia and changed my payment method to an Australian one.  I now what to change my plan to a Duo but I can’t? My current plan shows in  $ but when I ask to change plans it shows all the other plans in GBP£ and just says ‘error has occurred’ when I select Duo. How can I change plan please? 

Reply

Accepted Solutions
Marked as solution

Hey @JennieD ,

 

Thanks for reaching out.

 

If you've already updated your payment method/country setting by following these steps, I recommend waiting until it has updated successfully on your next billing date.

 

Once your country setting was updated, you should be able to upgrade to Duo 🙂

 

Let me know how it goes.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Marked as solution

Hey @JennieD ,

 

Thanks for reaching out.

 

If you've already updated your payment method/country setting by following these steps, I recommend waiting until it has updated successfully on your next billing date.

 

Once your country setting was updated, you should be able to upgrade to Duo 🙂

 

Let me know how it goes.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Yes that worked thanks 👍🏻

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