Chargeback???

[Guster]

I got a chargeback email this morning and my account had been disabled which makes it extremely difficult to resolve... I've been a premium subscriber for over a year and never had a problem. I've created a new account and filled in the contact form, and replied to it. My case number is: 00902372<br><br>What's happening? I havent requested a chargeback, payments have never been a problem in the past, I've paid 100s in subscriptions and this treatment is extremely poor, very badly implemented service, I'm shocked at the low level of support, it's almost displaying a level of contempt for your customers that I thought couldn't be got away with any more, but Spotify is obviously giving it a try...<br>

[Jamie]

Hi there,

Welcome to the Community!

Thanks for providing us with the case number. I have escalated your case to the Payments team who will be in touch in the near future to help.

[Guster]

Thank you Jamie, your help is really appreciated!

[Jamie]

It's no trouble at all! Hope it all gets sorted out soon 🙂

[angusgow]

I just had my Spotify account re-enabled, thanks to all the help from the community and spotify support, it was all good in the end!!

But one thing that is maybe worth noting about this case, is that my bank did not actually Charge Back, it was my payment card wad expired due to me being with LloydsTSB in the UK and now being split off to the new TSB so my card was prematurely expired as I was issued with a new TSB card.

So the transaction was actually declined due to the card details being expired.

I've put in my new details and back listening to my music. Maybe a better approach to this by Spotify would be to freeze the account and allow the user an opportunity to bring the account back into order, or cancel. I could have fixed this within minutes but instead it took 2 days and the time of Spotify Customer Services.

Anyway, all fixed now, panic over...

Angus

[AJMRADIO]

I need help with my account! Its been disabled for about 2 weeks now and i haven't heard back from anybody yet. Any way you might be able to help?

[Peter__]

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@AJMRADIO wrote:

I need help with my account! Its been disabled for about 2 weeks now and i haven't heard back from anybody yet. Any way you might be able to help?

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Hey @AJMRADIO ! Welcome to the community 🙂 

Would you be able to let us know your case number (#) from when you got in touch with support? 

Its in the automated confirmation email.

Peter

[AJMRADIO]

Hey! THanks for getting back to me. Heres the original case# 00927325

[AJMRADIO]

THe username is "ImNotRalph"

[Peter__]

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@AJMRADIO wrote:

THe username is "ImNotRalph"

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Asked someone to chase up what has happened to your case for you 😉 

Peter