Chargeback???

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Re: Chargeback???

Newbie

Hi anybody that can help. I'm replying to this thread because I am having a very similiar issue with a charge back email. My account has been disabled and I don't even know what a chargeback is. Paypal has 0 recoed of a chage back t spotify. The most frustrating thing is I have been a loyal customer for over 3 years and there isnt even an explanation as to why. I had to create a new account just to post this message. THe Email had a user ID# 1239123210 and an order ID# 453440936012. This must be a mistake and I want to fix it ASAP. Please Help!

Thanks 

Jason Sampogna


 

 

 

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Re: Chargeback???

Community Legend
@jasonsampogna - Have you got in touch with support via the contact form?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Chargeback???

Casual Listener

I am having the same problem. I was originally being charged twice a month for my premium subscription so i disputed one of the charges, but instead of having one cancelled, both were cancelled and my account was disabled. I had to create this account to contact spotify because my other account was disabled and there is no other way to reach out for help. I listed my case number and username below. Any help would be much appriciated! thank you. 

 

Spotify Case # 02100640

Username/ID:    123706682

 

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Re: Chargeback???

Newbie

Hello, could you possibly help me out with the same thing please? My case number is #04497695. Thank you, Adam.

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Re: Chargeback???

Casual Listener
I can't log in because of a chargeback issue. HELP
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Re: Chargeback???

Casual Listener
Case #07800753
This is a chargeback issue, my account has been deactivated or something. I need this resolved asap please and thank you
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Re: Chargeback???

Roadie

Hey Haywood,

 

Thanks for the information. Our Payments team will be happy to help you out. You should receive an email from us soon. Stay tuned 🙂

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