Announcements
Hi folks! We're aware of reports about your Wrapped stories misbehaving and we're looking into it. We've managed to fix the issue with the Wrapped banner/stories not showing up. More info here. If the stories cause your app to stop responding, please subscribe here. Also, check out our Wrapped FAQ for answers to common questions.

Charged $10 for 1 month, instead of $0.99 for 3 months

Reply

Charged $10 for 1 month, instead of $0.99 for 3 months

Casual Listener

Hi there,

I finally decided to try out Spotify but ended up not getting the correct deal when I checked out, for some reason. I wanted to get the $0.99 for 3 months deal, but when I checked my credit card statement it now says I was charged for $0.99, then refunded $0.99 and charged $10. When I checked my Spotify account it said I was only registered for 1 month of premium. So I tried to cancel it in hope of getting a refund since I haven't even used the benefits of premium yet, but all that did was cancel the automatic renewal I guess.

Should I put in a request for a refund? Or could this be fixed another way?

Thanks!

1 Reply

Re: Charged $10 for 1 month, instead of $0.99 for 3 months

Casual Listener

I also want to mention that I have not had premium before. This is my first time trying spotify.

SUGGESTED POSTS