Charged 2x

[i_ono-f78p6wu]

Plan

Free/Premium

Country

 United States

Device

Galaxy 7 edge

Operating System

My Question or Issue

 So the last few days I have been trying to sign up for premium and it keeps saying my payment failed and to try again. Well I have tried numerous times and it still said payment failed. Finally got the payment to go through and when I went to check my bank statement I was charged 4.99 and 9.99 for premium. 

[Robert_W]

Hi @i_ono-f78p6wu,

Welcome to the community!

Please take a look here and let me know what your subscription shows:

https://support.spotify.com/account_payment_help/subscription_information/how-do-i-check-my-subscrip...

Can you let me know if you have received a receipt through your email for one or both of these charges? You may need to check you spam/junk folder.

Thanks!

[g_w-mbxv6h9wj]

Try emailing someone at Spotify specifically in order to get your money back or get confirmation about why it happened. 

[i_ono-f78p6wu]

Hi, I only have a receipt for the 9.99 charge but my bank statestatement also has a 4.99 charge

[Robert_W]

Hey @i_ono-f78p6wu,

Thanks for that information!

In this case it would appear that the amount of 4.99 is a 'pending' amount which your bank should credit back to you in a few days.

Was you expecting it to be a charge of 9.99 initially? 

[i_ono-f78p6wu]

I was expecting just one 9.99 charge