Charged 3 Times for the Wrong Membership

[It1]

My payment finally processed, but it's all wrong. There are a number of problems. 1) I was charged 3 times. 2) I was charged 3 times for the wrong subscription. I have a standard premium subcription, but I'm being charged for 3 student subscriptions. 3) There was nothing wrong with my payment method to begin with, so I don't understand why I had to change/ update my details. It's auto-pay for **bleep**s sake. 4) When given the option to update my details (which I shouldn't need to do), I'm only given the option to subscribe to student. I'm not a student. Spotify has confirmed this before. 5) Where is Spotify's customer service? Having a Twitter account is not customer service. I don't have a Twitter account nor should I have to make one just to communicate my problems with Spotify. 6) And, of all the social media accounts to communicate with your users through, why Twitter? Why not a social media site most people have like Facebook?

If these problems persist, I will not hestitate to drop your service for one of your competitors. 

[Bittencourt]

Hi @It1, welcome to the Community.

I'm sorry about that. In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them besides Twitter.

Facebook support is great. Shoot them a message here: Spotify Cares. They generally reply very quickly.

If you don't want to use the social media channels, you can fill out the online contact form. Make sure to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply. Support usually gets back within a day or two.

Let me know if this helps!