Charged 3 times but still no premium

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Charged 3 times but still no premium

anna-cordes
Newbie

I have sadly been charged 3 times for premium membership for the last month, but i have on my account cordes2000 still no premium. How can that happen and how can i get help fixing this?

1 Reply

Re: Charged 3 times but still no premium

Rock Star 24
Rock Star 24

Hey @anna-cordes,

 

That’s not cool.

 

If you’re seeing charges but you’re still on Free, it sounds like they’re Pending payments.

 

If the payments show as pending, this could explain things: https://support.spotify.com/learn-more/faq/#!/article/pending-charges/. You can also check with your bank if needed, to make sure they’re just pending payments.

 

I hope this helps 🙂

MaximRock Star 24
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