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Charged $4.99 twice and I do not even have access to premium

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Charged $4.99 twice and I do not even have access to premium

emmaethie
Newbie
‎2018-04-26 05:56 PM

I got charged $4.99 twice when I tried to switch my premium account to the student discount. I cancelled my current subscription to premium in the meantime (while my student ID is verified) and I have been charged $4.99 twice today and do not have access to premium on my account. Why is this? Can I be refunded?

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Re: Charged $4.99 twice and I do not even have access to premium

Noah
Rock Star 7
Rock Star 7
‎2018-04-29 05:09 AM

Hey @emmaethie,

 

Welcome to the community!

 

If you’ve been charged twice I would recommend taking a look at the Why have I been charged twice? support article.

 

Let me know if you have any questions. Happy listening 🙂

NoahRock Star 7
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