Charged $5.40 twice, yet my premium still hasn’t started.

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Charged $5.40 twice, yet my premium still hasn’t started.

Anabellaskrnich
Newbie

I was charged $5.40 twice by Spotify 2 days ago, yet my premium membership still hasn’t started? I’m kind of freaking out because there’s really no customer support for Spotify... are they just going to take my money? 

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Re: Charged $5.40 twice, yet my premium still hasn’t started.

SergioDavid
Roadie

Hey @Anabellaskrnich, welcome to the Community!

 

Are you able to see the status of the charges? If the payments show as pending, it means they didn't go through. If that's the case, the funds should get back to you soon. For now, you can try signing up for the discount again using an incognito window to see if it helps.

 

We also suggest making sure your payment card meet these requirements. If you're unsure, you can reach out to your bank to double-check.

 

Let us know how it goes.

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