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Charged 9,99$ for the trial (suposed to be 0,99$)

Charged 9,99$ for the trial (suposed to be 0,99$)

Plan

Premium (trial)

Device

Samsung A5

Operating System

Android

 

Hello, thank in advance to help me. 

I had free account and then, I decided to try the trial in the publicities (3 month for 0,99$). So, when I received my bill, it was 9,99$. 

Can you help me to find an issues. 

 

Sorry for the ortographe, english is'nt my first language. 

 

Reply
9 Replies

Hey @holacapitaine, thanks for reaching out!

No worries, I'll be happy to help you.

Have you tried a Premium trial in the past, or have you used your payment method on any of Spotify's services? 

 

Keep me posted 🙂 

Billy-JSpotify Star
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Hi Billy-J, 

no, I never tried the premium trial before and never used my payment method on other spitify sercice (its the first time I take me credit card for spotify). 

Hey @holacapitaine.

 

Thanks for checking! Could you send me a screenshot of your Receipts page? Please make sure to hide any sensitive info when posting to the community.

 

Let me know how this goes 🙂

Billy-JSpotify Star
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See picture bellow

Screenshot_20190618-220110_Chrome.jpg

Hey @holacapitaine.

 

Thanks for the reply! 

Please click the link in my last reply. Once you do, you'll be prompted to log in and see all of your receipts. 

 

Take a screenshot of that, and send here! 

Billy-JSpotify Star
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Thank you 

Screenshot_20190619-183336_Chrome.jpg

Hey @holacapitaine.

 

Thanks for that screenshot!

I need to see the whole list of your receipts.

 

Thanks 

Billy-JSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi, i dont understand what information you need? 

Hey @holacapitaine.

 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!

Billy-JSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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