Charged 9,99$ for the trial (suposed to be 0,99$)

[holacapitaine]

Plan

Premium (trial)

Device

Samsung A5

Operating System

Android

Hello, thank in advance to help me. 

I had free account and then, I decided to try the trial in the publicities (3 month for 0,99$). So, when I received my bill, it was 9,99$. 

Can you help me to find an issues. 

Sorry for the ortographe, english is'nt my first language. 

[Billy-J]

Hey @holacapitaine, thanks for reaching out!

No worries, I'll be happy to help you.

Have you tried a Premium trial in the past, or have you used your payment method on any of Spotify's services? 

Keep me posted 🙂 

[holacapitaine]

Hi Billy-J, 

no, I never tried the premium trial before and never used my payment method on other spitify sercice (its the first time I take me credit card for spotify). 

[Billy-J]

Hey @holacapitaine.

Thanks for checking! Could you send me a screenshot of your Receipts page? Please make sure to hide any sensitive info when posting to the community.

Let me know how this goes 🙂

[holacapitaine]

See picture bellow

[Billy-J]

Hey @holacapitaine.

Thanks for the reply! 

Please click the link in my last reply. Once you do, you'll be prompted to log in and see all of your receipts. 

Take a screenshot of that, and send here! 

[holacapitaine]

Thank you 

[Billy-J]

Hey @holacapitaine.

Thanks for that screenshot!

I need to see the whole list of your receipts.

Thanks 

[holacapitaine]

Hi, i dont understand what information you need? 

[Billy-J]

Hey @holacapitaine.

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!