Plan
Premium (trial)
Device
Samsung A5
Operating System
Android
Hello, thank in advance to help me.
I had free account and then, I decided to try the trial in the publicities (3 month for 0,99$). So, when I received my bill, it was 9,99$.
Can you help me to find an issues.
Sorry for the ortographe, english is'nt my first language.
Hey @holacapitaine, thanks for reaching out!
No worries, I'll be happy to help you.
Have you tried a Premium trial in the past, or have you used your payment method on any of Spotify's services?
Keep me posted 🙂
Hi Billy-J,
no, I never tried the premium trial before and never used my payment method on other spitify sercice (its the first time I take me credit card for spotify).
Hey @holacapitaine.
Thanks for checking! Could you send me a screenshot of your Receipts page? Please make sure to hide any sensitive info when posting to the community.
Let me know how this goes 🙂
See picture bellow
Hey @holacapitaine.
Thanks for the reply!
Please click the link in my last reply. Once you do, you'll be prompted to log in and see all of your receipts.
Take a screenshot of that, and send here!
Thank you
Hey @holacapitaine.
Thanks for that screenshot!
I need to see the whole list of your receipts.
Thanks
Hi, i dont understand what information you need?
Hey @holacapitaine.
I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!
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