Charged Twice Same Month

[krissnaaa]

I just got charged twice on my spotify premium. One alst April 18 and the other was April 21. I used to have an account sibscribed through spotify and I already asked your team to disable it which you did. I created a new one and linked it to my facebook and I signed up for premium on that account. Don't understand why I got charged double.

Thanks,

Krisna

[ant0n1]

Hello ! 

If you already went trough all these steps unsucessfully, you might want to contact directly Spotify using the contact form as only them can issue a refund.

Let me know if you have any further problems 🙂

[krissnaaa]

I have been waiting for an hour to get re-directed to your specialty team to fix my account but i always get disconnected or worse, just left hanging. Is there any way to fix my account so it wont happen again or get my refund.

[ant0n1]

Hey,

I'm sorry that you're having a bad experience with Spotify support, but as I don't work for Spotify (like many members on this forum), I'm not able to fix your account directly or to get you a refund.

If you really can't get in touch with Spotify, you should let them know by contacting @SpotifyCares on Twitter, or describe your problem a bit more precisely on the forum so we can help you.

Thanks ! 🙂