Charged Twice

[MrMacca101]

After my old debit card expired I decided to start paying through my O2 phone however after checking my bill you have charged me twice, can this be looked at please?

[Robert_W]

Hey @MrMacca101,

Welcome to the forums!

This would be something the account's team would need to take a look at. You can do this here:

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

Hope this helps!

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