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Charged Twice?

Charged Twice?

Hi, today I decided to sign back up for spotify and i tried to get the student discount for €4.99/month but i wasnt elegible so in the end i just went for the normal spotify premium that i got for €9.99/month, but just looking at my bank transactions now, I have been charged for both the €4.99 and the €9.99. Help on what way this is refunded or sorted will be great.

Thanks,Dylan

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1 Reply

Hey @dylanstenson95,

 

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

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