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Charged after cancellation.. how to contact Spotify and get refund

Charged after cancellation.. how to contact Spotify and get refund

Charged after cancellation.. how to contact Spotify and get refund..

 

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3 Replies

Hi @Vasanth1, welcome to the community!

 

If you get a Spotify charge after canceling your subscription, follow these steps:

  1. Log in to your account page
  2. Click Subscription in the menu on the left. 
  • If the subscription page shows you're on Spotify Free, the account is not being charged. Any charges are likely from another account that's active on Premium. Check for other accounts
  • If the subscription page shows you're on Spotify Premium, try the cancel process again and ensure you reach the final confirmation screen.
  • If the subscription page shows you have Premium provided by a partner company (e.g. your broadband/mobile provider or iTunes), you may need to contact that company to cancel. 

Let me know if this helps 🙂

BittencourtSpotify Star
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Thanks for the reply

 

Its showing as free only

Hey @Vasanth1,

 

So you shouldn't worry about it.

 

Just in case you can double check it in your Receipts tab.

 

Hope it's all clear then 🙂

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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