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Charged after switching to free

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Charged after switching to free

Casual Listener

I was trying to switch my Premium subscription to the student discount, and ended up cancelling my subscription completely because it wouldn't work. It says I have Spotify Free on my account, yet I was charged the $4.99 student charge anyways, after telling me it wouldn't work. 

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Re: Charged after switching to free

Rock Star 16
Rock Star 16

Hey @baileysteinm, welcome to the Spotify Community!

 

Did you receive a payment confirmation email from Spotify?

Let me know 🙂

JacobRock Star 16
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Re: Charged after switching to free

Casual Listener
I received an email cancelling my subscription but no email on the
confirmation of the charge. My account was still charged though.
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Re: Charged after switching to free

Rock Star 16
Rock Star 16

@baileysteinm,

 

In this case, the charge should show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money will actually been taken because Spotify has not verified your student status. Check out some more info here: https://support.spotify.com/account_payment_help/student_discount/i-paid-for-the-student-discount-bu...

Please let me know if you have any other questions 🙂

JacobRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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