Charged after the 3 month free trial

[idlikeanrefund]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Bro,i was charged for the individual plan after the 3 month free trial that started back in august WITHOUT a warning AND without my permission. If i knew the free trial was ending i would've CANCELLED and would have not bought premium. I CANT afford it. Please give people warnings before charging money,you know , not everyone can afford it:)

[OscarDC · Accepted solution]

Hey ,

Thank you for reaching out to the Community.

When the trial period expires, the system takes the first monthly payment automatically from the payment method you registered in your subscription. 

However, in case you change your mind about keeping the subscription and if it wasn't a prepaid/third party payment, you can get that payment back.

Since we cannot access users’ accounts from the Community, we'd recommend contacting our folks backstage directly so they can check the account and help you further. 

Hope this helps. If you have any additional questions, don't hesitate to ask.

[anthonnyzze]

Plan

Premium

Country

Device

Galaxy A55 5g

Operating System

Android

Necesito saber porque spotify me cobro directamente el mes por spotify si yo no confirmé esa transacción

My Question or Issue

[fionac]

Plan

Free

Country

Uk

Device

Samsung Galaxy s23

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hey I just noticed that I got charged for premium. I changed it to free before the period ended as I was on a trial. Its charged anyway. I checked online that I had changed it and its showing as free. I can see no way of getting this sorted online and I looked on my bank and it stated i'll be charged again next month! Help please!