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Charged although BMW connected music pays for the account

Charged although BMW connected music pays for the account

Magdeburger

Plan

Premium

Country

Germany

Device

BMW Connected Music

 

 

My Question or Issue

 

Dear spotify team,

I found a notice that I will be charged with 9,99€ the next days although this premium account is paid by BMW connected music.  Reference 1245422769566109-1-2

I will cancel this double charge on my bank account if it is ok.

 

Best regards

Reply
1 Reply

Mario

Hey @Magdeburger,

 

Thanks for reaching out about this here in the Community. 

 

If you're receiving Spotify charges on a date which is not your usual one and directly on your card although you subscribed through a third-party, It'd be good to take a look at this support site article and follow the steps featured in the section More Help > Do you have more than one Premium account? to find and block the source of these unrecognized charges.

 

If you need it, you'll also find the info you need to get in touch with our folks in the Support team for further help regarding this.

 

Hope you'll find this useful. Let us know if there's anything else we can help with!

Mario Moderator
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