Charged although I cancelled

[Puffitts]

I cancelled my subscription 3 days before it was due to be taken out, I struggled to do so on the app as there is no option to do it, so I logged onto the desktop site and cancelled it, but Spotify have still taken £9.99. HOW DO I CANCEL THIS AND GET MY MONEY BACK?

[Jacob]

Hey @Puffitts, welcome to the Spotify Community!

If you believe you're eligible for a refund, all you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂