Charged and switched to Premium Family without being asked

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Charged and switched to Premium Family without being asked

Rafejazz
Newbie

Plan

Premium

Country

 New Zealand

 

 

 

My Question or Issue

 

I have had a premium subscription for a long time charged at $14.99 p/m. However i have just noticed that i was charged $22.50 this month and have now been upgraded to a Premium Family plan. 

 

This was unnapproved, unnotified, and unwanted. Please explain why this has occured? 

 

 

1 Reply

Re: Charged and switched to Premium Family without being asked

Rock Star 16
Rock Star 16

Hey there @Rafejazz!

 

Sorry to hear you're having this issue.

Adding the two related FAQ's on refunds and reasons of charging issues please check them out and follow the steps needed to figure it all out.

- Why have i been charged?

- Refund Policy

 

Hope this helps 😃

OneByBooRock Star 16
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